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COVID-19 update: Get the latest information on vaccines, testing and visitor policies in our COVID-19 resource center.

Emergency room

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Emergencies are unpredictable. Our Emergency Department isn't.

Our Level 3 Trauma Center is open 24 hours a day, seven days a week, to serve members of our community during their most vulnerable times—medical emergencies.

Our friendly providers can treat you on a walk-in basis, but when comfort counts, you can save time and enter your information prior to arrival with free, convenient, online check-in! Simply select an estimated arrival time at our Emergency Department and fill in your information*

If you think you are having a medical emergency, call 911 immediately.

*Disclaimer: Your check in time is not a guarantee of when you will be seen. Based on the acuity of other patients, it is possible that other patients may be seen before you. If you have an acute life-threatening emergency, please immediately call 911 or go to the nearest emergency department.

St. Francis Emergency Department

ER wait time

Check in

We accept most major insurance plans at our Emergency Department.

For billing concerns for the emergency department, please call 866.553.9920.

Emergency Department visitor guidelines

Please view current visitor guidelines.

When to visit the Emergency Department

Depending on the condition, going to the Emergency Department might be more appropriate than going to Urgent Care, or it could be the reverse situation. The list below may help guide your decision.

  • Chest pain/heart attack.
  • Ingestion of poison.
  • Major head injuries.
  • Major trauma.
  • Seizures.
  • Severe burns.
  • Difficulty breathing.
  • Stroke.
  • Headaches.
  • Mental health concerns.
  • Substance abuse concerns.

COVID-19 test results

Please note: St. Francis Regional Medical Center is not a community testing site. To find a community testing site, please visit the Minnesota Department of Health.

Our Express Care and Urgent Care locations currently offer PCR testing for COVID-19. St. Francis locations are not currently equipped with rapid COVID-19 tests. If you require a rapid test, please refer to the locations listed by the Minnesota Department of Health.

If you received a COVID-19 PCR test through St. Francis' Urgent Care, Express Care or Emergency Department, you will receive your positive or negative results via your Allina Health MyChart Account. If you do not have an Allina Health MyChart Account, you will receive a phone call if your results are positive. You will not receive your negative results via phone. Please do not call the clinic or department regarding your results. More information on the Allina Health Account can be found here.