Coronavirus (COVID-19) concerns:
Please see below instructions if you are experiencing NON-LIFE THREATENING symptoms that you are concerned might be a result of the coronavirus. If you are experiencing life-threatening breathing problems, please call 9-1-1.
What if I’m concerned I have symptoms related to COVID-19?
If you believe you need urgent clinical assessment for COVID-19, please continue to isolate yourself at home and complete Allina Health’s free online COVID-19 screening interview or HealthPartners Park Nicollet’s free online COVID-19 screening tool. Both are available 24/7 and take about 15 minutes to complete. You will then be given information about next steps.
If you are experiencing life-threatening breathing problems, please call 9-1-1.
When comfort counts, skip the waiting room with free, convenient online check-in! Simply select an available time at the desired facility and fill in your information.
If you have an acute life-threatening emergency, please call 911 or go to the nearest emergency department.
Please note: Southbridge Urgent Care patients may proceed to registration immediately upon arrival. Patients do not need to wait in their vehicles prior to their check-in time.
Please note: Due to COVID-19, you may walk in or schedule an appointment for minor illnesses or injuries at Express Care clinics.
Schedule your appointment by clicking below.
We ask that if you schedule an appointment, that you wait outside or in your vehicle until we call you.
Please make sure your phone is with you at all times so you will receive our call when it's time to for you to come in.
Q. Is my reservation time a guarantee?
A. No, it is not. The hospital or urgent care will do its best, but if there are sicker patients ahead of you, they may be seen first.
Q. What does this service cost?
A. Nothing. It is absolutely free.
Q. Can I use online check-in even if I don't have insurance? What about Medicare or Medicaid?
A. Online check-in is free for everyone, with or without insurance, Medicare or Medicaid. Once you've been screened or stabilized, you may be asked to arrange for payment.
Q. What if I check-in, and then start feeling a lot worse?
A. If you are feeling worse, do NOT wait for your check-in time. Go to the Emergency Department immediately. If you feel that your condition is 'life threatening', call 911 right away.
Q. When I arrive, will I see a doctor right away?
A. You will be seen by a healthcare professional who will evaluate your condition and decide on the best course of action for you. You may be seen by a nurse, physician, physician assistant,or another combination of healthcare professionals.
Q. I don't need Emergency or Urgent Care anymore. How do I cancel my reservation?
A. Call the facility where you made your reservation, and tell them that you are canceling your online check-in reservation.
Q. I made a reservation, but now I cannot get there on time. Can I adjust my time?
A. Simply go online and make a new reservation. The system will automatically cancel your old one.
If you think you are hare having a medical emergency, call 9-1-1 immediately.
Emergency Department Location: |
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| St. Francis Campus 1455 St. Francis Ave. Shakopee, MN 55379 |
952.428.3000 24 hours a day, 7 days a week Map | Directions |
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*We accept most major insurance plans at our Emergency Department. |
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If you believe you need urgent clinical assessment for COVID-19, please continue to isolate yourself at home and complete Allina Health’s free online COVID-19 screening interview or HealthPartners Park Nicollet’s free online COVID-19 screening tool. Both are available 24/7 and take about 15 minutes to complete. You will then be given information about next steps.
If you are experiencing life-threatening breathing problems, please call 9-1-1.
If you received a COVID-19 test upon being admitted through St. Francis' Emergency Department, you will receive a phone call if your test results are positive. Negative results will be delivered to you via your Allina Health MyChart account. You will only receive your negative results via phone if you do not have an active MyChart account. Please do not call the Emergency Department regarding your results. More information can be found here.
January 7 Update: To protect the health and safety of our patients and care teams, St. Francis' visitor guidelines are currently YELLOW. Please view current visitor restrictions here. As we continue to monitor the spread of COVID-19, the visitor guidelines will be updated as needed to help keep patients, staff and you safe.
Our Level 3 Trauma Center is open 24 hours a day, seven days a week, to serve members of our community during their most vulnerable times - medical emergencies.
Walk-ins are always welcome and appointments are never necessary, but we understand your need for flexibility, which is why St. Francis was the first hospital in Minnesota to offer online check-in for emergency care. For non-urgent emergency visits, skip the waiting room with our free online check in tool and wait comfortably at home.
Check in online for the Emergency Department here.
Should you go to the Emergency Department or Urgent Care?
Depending on the condition, going to urgent care might be more appropriate than going to the Emergency Department, or it could be the reverse situation.
The lists below may help guide your decision. For more information about Urgent Care or Express Care, click here.
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Emergency Department: |
Urgent Care: |
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Questions?
For billing concerns for the emergency department, please call
1-866-553-9920.
According to the Minnesota Department of Health, people with illnesses are asked to stay at home and in isolation until they have been healthy for 7 days and fever-free for 3 days.
If you believe you need clinical assessment for COVID-19, please continue to isolate yourself at home and complete Allina Health’s free online COVID-19 screening interview or HealthPartners Park Nicollet’s free online COVID-19 screening tool. Both are available 24/7 and take about 15 minutes to complete. You will then be given information about next steps.
If you are experiencing life-threatening breathing problems, please call 9-1-1.
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Urgent care: |
Express Care: |
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St. Francis' two Urgent Care locations provide professional medical care for urgent (non-life-threatening) medical needs. Our friendly providers can treat you on a walk-in basis, but we understand your need for flexibility, which is why St. Francis was the first hospital in Minnesota to offer free online check-in for urgent and emergency care, allowing you to comfortably wait at home.
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St. Francis Express Care clinics offer quick care during convenient hours. Walk in or schedule an appointment for minor illnesses or injuries. Appointments can be scheduled online. We ask that you if you schedule an appointment online, that you wait outside or in your vehicle until we call you. Please, make sure your phone is with you at all times so you will receive our call when it's time to for you to come in. St. Francis’ two Express Care locations are equipped to treat conditions that require a lower level of care. Patients 18-months and older will be seen by a provider in a private exam room, during convenient daytime, evening and weekend hours. |
*We accept most major insurance plans at our Urgent Care and Express Care locations.
Urgent Care Locations: |
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| Southbridge 8170 Old Carriage Ct Suite 100 Shakopee, MN 55379 |
Wait time: minutes 952.428.3600Mon-Fri 8 am - 8 pm Sat-Sun 8am - 4 pm Map | Directions |
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St. Francis Campus* 1455 St. Francis Ave. Shakopee, MN 55379 |
952.428.3688 Mon-Fri 5 pm - 10 pm Sat-Sun 10 am - 10 pm Map | Directions |
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*Check in at Emergency Room: Patients will be screened by providers and directed to either the Emergency Department or Urgent Care. |
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| St. Francis Express Care - Shakopee Shakopee Hy-Vee 1451 Adams St S Shakopee, MN 55379 |
952.428.4200 *Clinic closed from 1-1:30 pm |
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St. Francis Express Care - Savage |
*Clinic closed from 1-1:30 pm |
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If you think you are having a medical emergency, call 9-1-1 immediately.
Depending on the condition or time of day, going to Express Care might be more appropriate than going to Urgent Care, or it could be the reverse situation.
The lists below may help guide your decision.
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Urgent Care: |
Express Care: |
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Minor illnesses: strep, cold or cough, flu-like symptoms, allergies, ear pain, mono, pink eye, sinus pain, urinary tract infection, motion sickness prevention, fever and eye irritation Labs and procedures: Free blood pressure checks, mono, rapid influenza, strep, pregnancy urine test, blood glucose, ear wax removal and urinalysis |
Conditions that cannot be treated at Express Care*:
Severe abdominal, chest or pelvic pain
Lacerations requiring stitches
Fever higher than 103 degrees
Broken nose or facial fractures
Eye injuries (chemical, foreign body)
Fractures or dislocations
Severe headache or head trauma
Any trauma following a motor vehicle accident
Pregnancy related problems
Mental health complaints
*Please consider visiting Urgent Care or Emergency Department.
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St. Francis Campus Urgent Care |
Southbridge Urgent Care |
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New Year's Day 2020 |
New Year's Day 2020 |
Express Care at Shakopee Hy-Vee and Savage Hy-Vee
New Year's Day 2020 | 9am-5pm
Easter | CLOSED
Memorial Day | 9 am – 5 pm
Independence Day | 9 am – 5 pm
Labor Day | 9 am – 5 pm
Thanksgiving Day | CLOSED
Christmas Eve | 9 am – 4 pm
Christmas Day | CLOSED
New Year's Eve | 9 am – 5 pm
New Year's Day 2021 | 9 am - 5 pm
Billing concerns for urgent care at the St. Francis Regional Medical Center campus, please call 1-866-553-9920.
Billing concerns for urgent care at our Southbridge location, please call 612-262-9000.
