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Emergency Care

  • Online Check-in
  • Emergency
  • Urgent Care & Express Care
  • Online Check-in For Emergency and Urgent Care

    Coronavirus (COVID-19) concerns:

    Please see below instructions if you are experiencing NON-LIFE THREATENING symptoms that you are concerned might be a result of the coronavirus. If you are experiencing life-threatening breathing problems, please call 9-1-1.

    What if I’m concerned I have symptoms related to COVID-19?



    When comfort counts, skip the waiting room with free, convenient online check-in! Simply select an available time at the desired facility and fill in your information.

    If you have an acute life-threatening emergency, please call 911 or go to the nearest emergency department.

    St. Francis Campus Emergency Department

    Check-in Now

    St. Francis Campus Urgent Care

    Check-in Now

    Southbridge Urgent Care

    Check-in Now

    Please note: Southbridge Urgent Care patients may proceed to registration immediately upon arrival. Patients do not need to wait in their vehicles prior to their check-in time.



    Express Care Appointments

    Please note: Due to COVID-19, you may walk in or schedule an appointment for minor illnesses or injuries at Express Care clinics.

    Schedule your appointment by clicking below.

    We ask that if you schedule an appointment, that you wait outside or in your vehicle until we call you.

    Please make sure your phone is with you at all times so you will receive our call when it's time to for you to come in.

    Online Check-In FAQs

    Q. Is my reservation time a guarantee?
    A. No, it is not. The hospital or urgent care will do its best, but if there are sicker patients ahead of you, they may be seen first.

    Q. What does this service cost?
    A. Nothing. It is absolutely free.

    Q. Can I use online check-in even if I don't have insurance? What about Medicare or Medicaid?
    A. Online check-in is free for everyone, with or without insurance, Medicare or Medicaid. Once you've been screened or stabilized, you may be asked to arrange for payment.

    Q. What if I check-in, and then start feeling a lot worse?
    A. If you are feeling worse, do NOT wait for your check-in time. Go to the Emergency Department immediately. If you feel that your condition is 'life threatening', call 911 right away.

    Q. When I arrive, will I see a doctor right away?
    A. You will be seen by a healthcare professional who will evaluate your condition and decide on the best course of action for you. You may be seen by a nurse, physician, physician assistant,or another combination of healthcare professionals.

    Q. I don't need Emergency or Urgent Care anymore. How do I cancel my reservation?
    A. Call the facility where you made your reservation, and tell them that you are canceling your online check-in reservation.

    Q. I made a reservation, but now I cannot get there on time. Can I adjust my time?
    A. Simply go online and make a new reservation. The system will automatically cancel your old one.

  • If you think you are hare having a medical emergency, call 9-1-1 immediately.

    Emergency Department Location:

    St. Francis Campus
    1455 St. Francis Ave.
    Shakopee, MN 55379
    952.428.3000
    24 hours a day, 7 days a week
    Map | Directions

    *We accept most major insurance plans at our Emergency Department.



    Coronavirus Concerns


    COVID-19 Test Results

    If you received a COVID-19 test upon being admitted through St. Francis' Emergency Department, you will receive a phone call if your test results are positive. Negative results will be delivered to you via your Allina Health MyChart account. You will only receive your negative results via phone if you do not have an active MyChart account. Please do not call the Emergency Department regarding your results. More information can be found here.


    Emergency Department and St. Francis Urgent Care Visitor Restrictions

    November 18 Update: To protect the health and safety of our patients and care teams, Allina Health has updated our visitor guidelines. As we continue to monitor the spread of COVID-19, the visitor guidelines will be updated as needed to help keep patients, staff and you safe.

    These are the limited exceptions for visitors at Emergency and Urgent Care while in RED status:

    No visitors are allowed for patients receiving care in the Emergency Department or Urgent Care.

    The following are the exceptions to this guideline:

    • Pediatric patients: One parent or legal guardian will be allowed in the room.
    • Patients who require help due to an impairment or disability: One adult or legal guardian will be allowed in the room.
    • Trauma or critical care patients: One adult or legal guardian will be allowed in the room.

    Compassionate care exceptions will be considered.


    Mental health care

    Red status:

    No visitors are allowed for patients receiving mental health care. The following are the exceptions to this guideline:

    • Child and adolescent patients: One parent or legal guardian will be allowed.
    • Adult geriatric-psychiatry patients: One legal guardian will be allowed.
    • Patients who require help due to an impairment or disability: One legal guardian will be allowed.


    Discharge planning (leaving the hospital)

    Red status:

    A caregiver may need to help when a patient is ready to go home. Discharge planning is important to maintain patient safety.

    • One visitor for each patient is allowed to help with the discharge process.
    • The patient care manager or designee can help decide which caregiver can visit and when is the best time for the visit.
    • In most cases, discharge planning happens on the day the patient is going home.





    Emergencies are unpredictable. Our Emergency Department isn’t.

    Our Level 3 Trauma Center is open 24 hours a day, seven days a week, to serve members of our community during their most vulnerable times - medical emergencies.

    Walk-ins are always welcome and appointments are never necessary, but we understand your need for flexibility, which is why St. Francis was the first hospital in Minnesota to offer online check-in for emergency care. For non-urgent emergency visits, skip the waiting room with our free online check in tool and wait comfortably at home.

    Check in online for the Emergency Department here.


    Should you go to the Emergency Department or Urgent Care?
    Depending on the condition, going to urgent care might be more appropriate than going to the Emergency Department, or it could be the reverse situation.

    The lists below may help guide your decision. For more information about Urgent Care or Express Care, click here.

    Emergency Department:

    Urgent Care:

    • Chest pain/heart attack
    • Ingestion of poison
    • Major head injuries
    • Major trauma
    • Seizures
    • Severe burns
    • Difficulty breathing
    • Stroke
    • Headaches
    • Mental health concerns
    • Substance abuse concerns
    • Cold, cough, sore throat
    • Flu or fever
    • Sprains and strains
    • Insect bites
    • Bruises or abrasions
    • Simple lacerations/stiches
    • Minor burns
    • Rash
    • Pink eye
    • Ear infection
    • Ear wax removal
    • Tick removal

    Questions?
    For billing concerns for the emergency department, please call
    1-866-553-9920.


  • Coronavirus concerns:

    Urgent care:

    Express Care:

    St. Francis' two Urgent Care locations provide professional medical care for urgent (non-life-threatening) medical needs.

    Our friendly providers can treat you on a walk-in basis, but we understand your need for flexibility, which is why St. Francis was the first hospital in Minnesota to offer free online check-in for urgent and emergency care, allowing you to comfortably wait at home.

    Check in online for Urgent Care here.

    Emergency Department and St. Francis Urgent Care Visitor Restrictions

    November 18 Update: To protect the health and safety of our patients and care teams, Allina Health has updated our visitor guidelines. As we continue to monitor the spread of COVID-19, the visitor guidelines will be updated as needed to help keep patients, staff and you safe.

    Our visitor status is currently RED.

    These are the limited exceptions for visitors at Emergency and Urgent Care while in RED status:

    No visitors are allowed for patients receiving care in the Emergency Department or Urgent Care.

    The following are the exceptions to this guideline:

    • Pediatric patients: One parent or legal guardian will be allowed in the room.
    • Patients who require help due to an impairment or disability: One adult or legal guardian will be allowed in the room.
    • Trauma or critical care patients: One adult or legal guardian will be allowed in the room.


    Compassionate care exceptions will be considered.

    St. Francis Express Care clinics offer quick care during convenient hours. Walk in or schedule an appointment for minor illnesses or injuries.

    Appointments can be scheduled online.

    We ask that you if you schedule an appointment online, that you wait outside or in your vehicle until we call you. Please, make sure your phone is with you at all times so you will receive our call when it's time to for you to come in.

    St. Francis’ two Express Care locations are equipped to treat conditions that require a lower level of care. Patients 18-months and older will be seen by a provider in a private exam room, during convenient daytime, evening and weekend hours.

    *We accept most major insurance plans at our Urgent Care and Express Care locations.

    Urgent Care Locations:

    Southbridge
    8170 Old Carriage Ct
    Suite 100
    Shakopee, MN 55379

    Wait time: minutes

    952.428.3600
    Mon-Fri
    8 am - 8 pm
    Sat-Sun
    8am - 4 pm
    Map | Directions

    St. Francis Campus*

    1455 St. Francis Ave.
    Shakopee, MN 55379

    952.428.3688
    Mon-Fri
    5 pm - 10 pm
    Sat-Sun
    10 am - 10 pm
    Map | Directions


    *Check in at Emergency Room: Patients will be screened by providers and directed to either the Emergency Department or Urgent Care.


    Express Care Locations:

    St. Francis Express Care - Shakopee
    Shakopee Hy-Vee
    1451 Adams St S
    Shakopee, MN 55379

    952.428.4200
    Mon-Fri
    8 am - 8 pm
    Sat-Sun
    9 am - 5 pm
    Map | Directions

    *Clinic closed from 1-1:30 pm

    Please note: St. Francis Express Care at Savage Hy-Vee will be temporarily closed on 11/11. We're sorry for any inconvenience this may cause.


    St. Francis Express Care - Savage

    Savage Hy-Vee
    6150 Egan Dr
    Savage, MN 55378


    952.428.3370

    Mon-Fri
    8 am - 8 pm
    Sat-Sun
    9 am - 5 pm
    Map | Directions

    *Clinic closed from 1-1:30 pm


    Should you go to Urgent Care or Express Care?

    If you think you are having a medical emergency, call 9-1-1 immediately.

    Depending on the condition or time of day, going to Express Care might be more appropriate than going to Urgent Care, or it could be the reverse situation.

    The lists below may help guide your decision.

    Urgent Care:

    Express Care:

    • Cold, cough, sore throat

    • Flu or fever

    • Sprains and strains

    • Insect bites

    • Bruises or abrasions

    • Simple lacerations/Stiches

    • Minor burns

    • Rash

    • Pink eye

    • Ear infection

    • Ear wax removal

    • Tick removal

    Minor illnesses: strep, cold or cough, flu-like symptoms, allergies, ear pain, mono, pink eye, sinus pain, urinary tract infection, motion sickness prevention, fever and eye irritation

    Minor injuries
    : minor burns, insect bites, splinter removal, bruises/minor abrasions, wound checks, sprains and strains and stitch or staple removal

    Vaccines and injections:
    flu, meningitis, Pneumonia and Tdap

    Labs and procedures: Free blood pressure checks, mono, rapid influenza, strep, pregnancy urine test, blood glucose, ear wax removal and urinalysis

    Skin treatments:
    lice, impetigo, rash, ringworm, skin infections, styes, cold and canker sores, poison ivy, scabies, shingles, eczema and hives


    Conditions that cannot be treated at Express Care*:

    • Severe abdominal, chest or pelvic pain

    • Lacerations requiring stitches

    • Fever higher than 103 degrees

    • Broken nose or facial fractures

    • Eye injuries (chemical, foreign body)

    • Fractures or dislocations

    • Severe headache or head trauma

    • Any trauma following a motor vehicle accident

    • Pregnancy related problems

    • Mental health complaints

    *Please consider visiting Urgent Care or Emergency Department.

    2020 Holiday Hours

    St. Francis Campus Urgent Care

    Southbridge Urgent Care

    New Year's Day 2020
    2 pm-10 pm
    Easter
    2 pm-10 pm
    Memorial Day
    2 pm-10 pm
    Independence Day
    10 am-10 pm
    Labor Day
    2 pm-10 pm
    Thanksgiving Day
    2 pm-10 pm
    Christmas Eve
    CLOSED
    Christmas Day
    5 pm-10 pm
    New Year's Eve
    5 pm-10 pm
    New Year's Day 2021
    2 pm-10 pm

    New Year's Day 2020
    CLOSED
    Easter
    CLOSED
    Memorial Day
    CLOSED
    Independence Day
    CLOSED
    Labor Day
    CLOSED
    Thanksgiving Day
    CLOSED
    Christmas Eve
    8 am-4 pm
    Christmas Day
    CLOSED
    New Year's Eve
    8 am-4 pm
    New Year's Day 2021
    CLOSED


    Express Care at Shakopee Hy-Vee and Savage Hy-Vee

    New Year's Day 2020 | 9am-5pm
    Easter | CLOSED
    Memorial Day
    | 9 am – 5 pm
    Independence Day | 9 am – 5 pm
    Labor Day | 9 am – 5 pm
    Thanksgiving Day | CLOSED
    Christmas Eve | 9 am – 4 pm
    Christmas Day | CLOSED
    New Year's Eve | 9 am – 5 pm
    New Year's Day 2021 | 9 am - 5 pm


    Questions?

    Billing concerns for urgent care at the St. Francis Regional Medical Center campus, please call 1-866-553-9920.

    Billing concerns for urgent care at our Southbridge location, please call 612-262-9000.