Blue overlay page header image

Find A Service

Emergency Care

  • Online Check-in
  • Emergency
  • Urgent Care & Express Care
  • Online Check-in For Emergency and Urgent Care

    * Please note: Our Emergency Department is under construction now through late 2021, but the entrance remains open 24/7. Parking remains available nearby.

    For emergency and urgent care on the St. Francis campus, please continue to check in at our Emergency Department.

    To drop off patients, you may drive up to the Emergency Department entrance to unload the patient and turn around to park outside the drop off area.

    Please follow signs for more information.


    Emergency and Urgent Care

    When comfort counts, skip the waiting room with free, convenient online check-in! Simply select an available time at the desired facility and fill in your information.

    If you have an acute life-threatening emergency, please call 911 or go to the nearest emergency department.

    St. Francis Campus Emergency Department

    Check-in Now

    St. Francis Campus Urgent Care

    Check-in Now

    Southbridge Urgent Care

    Check-in Now

    Please note: Southbridge Urgent Care patients may proceed to registration immediately upon arrival. Patients do not need to wait in their vehicles prior to their check-in time.



    Express Care Appointments

    Please note: At this time, you may walk in or schedule an appointment for minor illnesses or injuries at Express Care clinics.

    Schedule your appointment by clicking below.

    Online Check-In FAQs

    Q. Is my reservation time a guarantee?
    A. No, it is not. The hospital or urgent care will do its best, but if there are sicker patients ahead of you, they may be seen first.

    Q. What does this service cost?
    A. Nothing. It is absolutely free.

    Q. Can I use online check-in even if I don't have insurance? What about Medicare or Medicaid?
    A. Online check-in is free for everyone, with or without insurance, Medicare or Medicaid. Once you've been screened or stabilized, you may be asked to arrange for payment.

    Q. What if I check-in, and then start feeling a lot worse?
    A. If you are feeling worse, do NOT wait for your check-in time. Go to the Emergency Department immediately. If you feel that your condition is 'life threatening', call 911 right away.

    Q. When I arrive, will I see a doctor right away?
    A. You will be seen by a healthcare professional who will evaluate your condition and decide on the best course of action for you. You may be seen by a nurse, physician, physician assistant,or another combination of healthcare professionals.

    Q. I don't need Emergency or Urgent Care anymore. How do I cancel my reservation?
    A. Call the facility where you made your reservation, and tell them that you are canceling your online check-in reservation.

    Q. I made a reservation, but now I cannot get there on time. Can I adjust my time?
    A. Simply go online and make a new reservation. The system will automatically cancel your old one.

  • * Please note: Our Emergency Department is under construction now through late 2021, but the entrance remains open 24/7. Parking remains available nearby.

    For emergency and urgent care on the St. Francis campus, please continue to check in at our Emergency Department.

    To drop off patients, you may drive up to the Emergency Department entrance to unload the patient and turn around to park outside the drop off area.

    Please follow signs for more information.



    If you think you are hare having a medical emergency, call 9-1-1 immediately.

    Emergency Department Location:

    St. Francis Campus
    1455 St. Francis Ave.
    Shakopee, MN 55379
    952.428.3000
    24 hours a day, 7 days a week
    Map | Directions

    *We accept most major insurance plans at our Emergency Department.



    Coronavirus Concerns

    COVID-19 Tests and Results

    Please note: Our Express Care and Urgent Care locations currently offer PCR testing for COVID-19. St. Francis locations are not currently equipped with rapid COVID-19 tests. If you require a rapid test, please refer to the locations listed by the Minnesota Department of Health.

    If you received a COVID-19 PCR test through St. Francis' Urgent Care, Express Care or Emergency Department, you will receive your positive or negative results via your Allina Health MyChart Account. If you do not have an Allina Health MyChart Account, you will receive a phone call if your results are positive. You will not receive your negative results via phone. Please do not call the the clinic or department regarding your results. More information on the Allina Health Account can be found here.

    Emergency Department and St. Francis Urgent Care Visitor Restrictions

    As we continue to monitor the spread of COVID-19, we will update our visitor guidelines as needed to help keep patients, staff and you safe. Check back often for the most current guidelines.

    Review the most current visitor status information here.



    Emergencies are unpredictable. Our Emergency Department isn’t.

    Our Level 3 Trauma Center is open 24 hours a day, seven days a week, to serve members of our community during their most vulnerable times - medical emergencies.

    Walk-ins are always welcome and appointments are never necessary, but we understand your need for flexibility, which is why St. Francis was the first hospital in Minnesota to offer online check-in for emergency care. For non-urgent emergency visits, skip the waiting room with our free online check in tool and wait comfortably at home.

    Check in online for the Emergency Department here.


    Should you go to the Emergency Department or Urgent Care?
    Depending on the condition, going to urgent care might be more appropriate than going to the Emergency Department, or it could be the reverse situation.

    The lists below may help guide your decision. For more information about Urgent Care or Express Care, click here.

    Emergency Department:

    Urgent Care:

    • Chest pain/heart attack
    • Ingestion of poison
    • Major head injuries
    • Major trauma
    • Seizures
    • Severe burns
    • Difficulty breathing
    • Stroke
    • Headaches
    • Mental health concerns
    • Substance abuse concerns
    • Cold, cough, sore throat
    • Flu or fever
    • Sprains and strains
    • Insect bites
    • Bruises or abrasions
    • Simple lacerations/stiches
    • Minor burns
    • Rash
    • Pink eye
    • Ear infection
    • Ear wax removal
    • Tick removal

    Questions?
    For billing concerns for the emergency department, please call
    1-866-553-9920.

  • * Please note: Our Emergency Department is under construction now through late 2021, but the entrance remains open 24/7. Parking remains available nearby.

    For emergency and urgent care on the St. Francis campus, please continue to check in at our Emergency Department.

    To drop off patients, you may drive up to the Emergency Department entrance to unload the patient and turn around to park outside the drop off area.

    Please follow signs for more information.

    Urgent care:

    Express Care:

    St. Francis' two Urgent Care locations provide professional medical care for urgent (non-life-threatening) medical needs.

    Our friendly providers can treat you on a walk-in basis, but we understand your need for flexibility, which is why St. Francis was the first hospital in Minnesota to offer free online check-in for urgent and emergency care, allowing you to comfortably wait at home.

    Check in online for either Urgent Care location here.


    Emergency Department and Urgent Care Visitor Restrictions

    As we continue to monitor the spread of COVID-19, we will update our visitor guidelines as needed to help keep patients, staff and you safe. Check back often for the most current guidelines.

    Review the most current visitor status information here.

    St. Francis’ two Express Care clinics offer quick care for minor illnesses or injuries, during convenient daytime, evening and weekend hours. Express Care clinics are located inside the Shakopee and Savage Hy-Vee stores.

    We offer walk-in care, in-person appointments and virtual appointments to patients 18-months and older.

    Walk-in and in-person appointments

    For walk-in care and in-person appointments, patients will be seen by a provider in a private exam room.

    Walk in to an Express Care location and check in on the waiting room kiosk, or schedule an in-person Express Care appointment here.


    Virtual Express Care appointments

    Virtual appointments will connect you with an Express Care provider on your computer, tablet or phone. You will video chat with a provider at a specified time to discuss your illness or injury and determine care.

    To schedule a virtual appointment with an Express Care provider, click here.

    *We accept most major insurance plans at our Urgent Care and Express Care locations. Please contact your insurance company for specific coverage details.

    COVID-19 Tests and Results

    Please note: Our Express Care and Urgent Care locations currently offer PCR testing for COVID-19. St. Francis locations are not currently equipped with rapid COVID-19 tests. If you require a rapid test, please refer to the locations listed by the Minnesota Department of Health.

    If you received a COVID-19 PCR test through St. Francis' Urgent Care, Express Care or Emergency Department, you will receive your positive or negative results via your Allina Health MyChart Account. If you do not have an Allina Health MyChart Account, you will receive a phone call if your results are positive. You will not receive your negative results via phone. Please do not call the the clinic or department regarding your results. More information on the Allina Health Account can be found here.


    Urgent Care Locations:

    Southbridge
    8170 Old Carriage Ct
    Suite 100
    Shakopee, MN 55379

    *Please note: Additional parking and entrance are available on the north side of the Southbridge Urgent Care building. Click here for directions.

    Wait time: minutes

    952.428.3600
    Mon-Fri
    8 am - 8 pm
    Sat-Sun
    8am - 4 pm
    Map | Directions

    St. Francis Campus*

    1455 St. Francis Ave.
    Shakopee, MN 55379

    952.428.3688
    Mon-Fri
    5 pm - 10 pm
    Sat-Sun
    10 am - 10 pm
    Map | Directions


    *Check in at Emergency Room: Patients will be screened by triage nurses and directed to either the Emergency Department or Urgent Care.


    Express Care Locations:

    St. Francis Express Care - Shakopee
    Shakopee Hy-Vee
    1451 Adams St S
    Shakopee, MN 55379

    952.428.4200
    Mon-Fri
    8 am - 8 pm
    Sat-Sun
    9 am - 5 pm
    Map | Directions

    *Clinic closed from 1-1:30 pm

    St. Francis Express Care - Savage
    Savage Hy-Vee
    6150 Egan Dr
    Savage, MN 55378


    952.428.3370

    Mon-Fri
    8 am - 8 pm
    Sat-Sun
    9 am - 5 pm
    Map | Directions

    *Clinic closed from 1-1:30 pm


    Should you go to Urgent Care or Express Care?

    If you think you are having a medical emergency, call 9-1-1 immediately.

    Depending on the condition or time of day, going to Express Care might be more appropriate than going to Urgent Care, or it could be the reverse situation.

    The lists below may help guide your decision.

    Urgent Care:

    Express Care:

    • Cold, cough, sore throat

    • Flu or fever

    • Sprains and strains

    • Insect bites

    • Bruises or abrasions

    • Simple lacerations/Stiches

    • Minor burns

    • Rash

    • Pink eye

    • Ear infection

    • Ear wax removal

    • Tick removal

    Minor illnesses: strep, cold or cough, flu-like symptoms, allergies, ear pain, mono, pink eye, sinus pain, urinary tract infection, motion sickness prevention, fever and eye irritation

    Minor injuries
    : minor burns, insect bites, splinter removal, bruises/minor abrasions, wound checks, sprains and strains and stitch or staple removal

    Vaccines and injections:
    flu, meningitis, Pneumonia and Tdap

    Labs and procedures: Free blood pressure checks, mono, rapid influenza, strep, pregnancy urine test, ear wax removal and urinalysis

    Skin treatments:
    lice, impetigo, rash, ringworm, skin infections, styes, cold and canker sores, poison ivy, scabies, shingles, eczema and hives

    Certain physicals: Sports, daycare and camp physicals can be performed for patients 18 and under at in-person visits. These options do not replace well-child or annual check ups.


    Conditions that cannot be treated at Express Care*:

    • Severe abdominal, chest or pelvic pain

    • Lacerations requiring stitches

    • Fever higher than 103 degrees

    • Broken nose or facial fractures

    • Eye injuries (chemical, foreign body)

    • Fractures or dislocations

    • Severe headache or head trauma

    • Any trauma following a motor vehicle accident

    • Pregnancy related problems

    • Mental health complaints

    *Please consider visiting Urgent Care or Emergency Department.

    2021 Holiday Hours

    St. Francis Campus Urgent Care

    Southbridge Urgent Care

    New Year's Day 2021
    2 pm-10 pm
    Easter
    2 pm-10 pm
    Memorial Day
    2 pm-10 pm
    Independence Day
    2pm -10 pm
    Labor Day
    2 pm-10 pm
    Thanksgiving Day
    2 pm-10 pm
    Christmas Eve
    CLOSED
    Christmas Day
    2 pm-10 pm
    New Year's Eve 2021
    5 pm -10 pm
    New Year's Day 2022
    2 pm-10 pm

    New Year's Day 2021
    CLOSED
    Easter
    CLOSED
    Memorial Day
    CLOSED
    Independence Day
    CLOSED
    Labor Day
    CLOSED
    Thanksgiving Day
    CLOSED
    Christmas Eve
    8 am-4 pm
    Christmas Day
    CLOSED
    New Year's Eve 2021
    8 am-4 pm
    New Year's Day 2022
    CLOSED

    Express Care at Shakopee Hy-Vee and Savage Hy-Vee

    New Year's Day 2021 | 9am-5pm
    Easter | CLOSED
    Memorial Day | 9 am – 5 pm
    Independence Day | 9 am – 5 pm
    Labor Day | 9 am – 5 pm
    Thanksgiving Day | CLOSED
    Christmas Eve | 9 am – 4 pm
    Christmas Day | CLOSED
    New Year's Eve | 9 am – 5 pm
    New Year's Day 2022 | 9 am - 5 pm


    Questions?

    Billing concerns for urgent care at the St. Francis Regional Medical Center campus, please call 1-866-553-9920.

    Billing concerns for urgent care at our Southbridge location, please call 612-262-9000.