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Emergency Care

Emergency Care

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  • Upon Arrival
  • Emergency
  • Urgent Care
  • Online Check-in
  • Pt Bpcheck01Upon arrival, patients will be triaged, or screened, by St. Francis Emergency Department staff and, depending on their condition, will be directed to either emergency care or Urgent Care.

    St. Francis' Emergency Department physicians are part of Suburban Emergency Associates, PA who have consistently provided quality emergency care to become a premier emergency physician group in the Twin Cities. Our staff includes emergency medical technicians, nurses, nurse practitioners and physicians.

  • St. Francis ED has some of the shortest wait times in the Twin Cities and was recently awarded the 2014 Women’s Choice Award—Best Hospital for Patient Experience in Emergency Care.

    St. Francis Emergency Department (ED), a Level 3 Trauma Center, provides care to patients 24 hours a day, 7 days a week. Caregivers treat over 27,000 adult and pediatric patients annually, providing a critical link to healthcare for our region. Board certified emergency physicians, emergency trained nurses and technicians are supported by full service imaging and laboratory services.

    Our doctors, part of Suburban Emergency Associates, PA, have a proven record for consistent, impressive improvements in patient outcomes, wait times and satisfaction. We also have a wide range of specialists on call, including orthopedic, cardiac, and neurological.

    For all emergencies call 911.

    Contact the St. Francis Emergency Department at 952.428.3000.

    Billing concerns for urgent care or emergency call 1.866.553.9920.

  • Emergency care urgent care

    Urgent Care Facilities

    St. Francis Urgent Care has two convenient locations both backed by the area’s leading hospital. Whether it’s day or night, we are here when it just can’t wait! We provide friendly, professional walk-in medical care for all kinds of urgent (non life-threatening) medical needs. Urgent care provides efficient care for minor problems such as earaches, sore throats, sinus infections, colds, fevers, skin infections, abrasions, simple lacerations and minor fractures. Most major insurance plans are accepted and appointments are never needed.

    St. Francis Campus

    1455 St. Francis Avenue

    Check in at Emergency Room

    Shakopee, MN 55379


    Mon-Fri 5:00 pm — 12:00 am

    Sat-Sun 10:00 am — 12:00 am

    Map | Directions


    8170 Old Carriage Court

    Suite 100

    Shakopee, MN 55379


    Mon-Fri 8:00 am — 8:00 pm

    Sat-Sun 8:00 am — 4:00 pm

    Map | Directions

    When to use Urgent Care vs. the Emergency Room:

    Depending on you or your loved one's condition, an urgent care facility might be more appropriate than going to an emergency room, or it could be the reverse situation. This can be a difficult decision to make, especially when things are happening quickly, which is why we've put together the list below to help guide your decision. If you think you are hare having a medical emergency, call 9-1-1 immediately.


    Chest pain

    Compound fractures (bone visible)

    Ingestion of poison

    Major head injuries

    Major trauma


    Severe burns


    Uncontrollable bleeding

    Difficulty breathing


    Heart attack

    Urgent Care




    Cold, flu, or fever





    Insect bites, bruises, abrasions

    Lacerations (stiches)

    Minor burns



    Sore throat





    Pink eye

    Ear infection

    St. Francis Campus Urgent Care Holiday 2017 Hours

    Note: Southbridge is not open on holidays.)

    Day of Week



    2pm–12 midnight

    Memorial Day


    2pm–12 midnight

    Independence Day


    2pm–12 midnight

    Labor Day


    10am–12 midnight



    5pm–12 midnight

    Christmas Eve



    Christmas Day



    New Year's Eve


    10am–12 midnight

    New Year's Day


    2pm–12 midnight

    Billing concerns for urgent care and emergency department on the St. Francis Regional Medical Center campus, please call 1-866-553-9920.

    Billing concerns for urgent care at our Southbridge location, please call 612-262-9000.

  • Online Check-in

    Skip the waiting room with free, convenient online check-in. Simply select an available time that works best for you, fill out the form below and do your waiting from the comfort of home.

    For St. Francis Campus - Upon arrival, patients will be triaged, or screened, by St. Francis Emergency Department staff and, depending on their condition, will be directed to either emergency care or Urgent Care.

    If you have an acute life-threatening emergency, please call 911 or go to the nearest emergency department.

    St. Francis Campus Emergency Department

    Check-in Now

    St. Francis Campus Urgent Care

    Check-in Now

    Southbridge Urgent Care

    Check-in Now

    ER and Urgent Care Online Check-In FAQs

    Q. Is my reservation time a guarantee?
    A. No, it is not. The hospital or urgent care will do its best to see when you arrive, but if there are sicker patients ahead of you, they may be seen first.

    Q. What does this service cost?
    A. Nothing. It is absolutely free for patients.

    Q. Can I use ER Check-In even if I do not have insurance? What about Medicare or Medicaid?
    A. ER Check-In is free for everyone. It does not matter what insurance you have or whether you do not have any. Upon arrival at the hospital, once you have received a Medical Screening Exam and are stabilized, you may be asked to arrange for payment.

    Q. What if I check-in, and then start feeling a lot worse?
    A. If you are feeling worse, do NOT wait for your check-in time. Go to the ER immediately. If you feel that your condition is 'life threatening', call 911 right away.

    Q. When I arrive, will I see a doctor right away?
    A. You will be seen by a healthcare professional who will evaluate your condition and decide on the best course of action for you. You may be seen by a nurse, physician, physician assistant, or some other combination of healthcare professionals.

    Q. I don't need to go to the ER or Urgent Care anymore. How do I cancel my reservation?
    A. Call the facility where you made your reservation, and tell them that you are canceling your online check-in reservation.

    Q. I made a reservation, but now I cannot get there on time. Can I adjust my time?
    A. Simply go online and make a new reservation. The system will automatically cancel your old one.