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Emergency Care

Emergency Care

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  • Online Check-in
  • Emergency
  • Urgent Care
  • Express Care at Hy-Vee
  • Online Check-in

    Skip the waiting room with free, convenient online check-in. Simply select an available time that works best for you, fill out the form below and do your waiting from the comfort of home.

    For St. Francis Campus - Upon arrival, patients will be triaged, or screened, by St. Francis Emergency Department staff and, depending on their condition, will be directed to either emergency care or Urgent Care.

    If you have an acute life-threatening emergency, please call 911 or go to the nearest emergency department.

    St. Francis Campus Emergency Department

    Check-in Now

    St. Francis Campus Urgent Care

    Check-in Now

    Southbridge Urgent Care

    Check-in Now

    ER and Urgent Care Online Check-In FAQs

    Q. Is my reservation time a guarantee?
    A. No, it is not. The hospital or urgent care will do its best to see when you arrive, but if there are sicker patients ahead of you, they may be seen first.

    Q. What does this service cost?
    A. Nothing. It is absolutely free for patients.

    Q. Can I use ER Check-In even if I do not have insurance? What about Medicare or Medicaid?
    A. ER Check-In is free for everyone. It does not matter what insurance you have or whether you do not have any. Upon arrival at the hospital, once you have received a Medical Screening Exam and are stabilized, you may be asked to arrange for payment.

    Q. What if I check-in, and then start feeling a lot worse?
    A. If you are feeling worse, do NOT wait for your check-in time. Go to the ER immediately. If you feel that your condition is 'life threatening', call 911 right away.

    Q. When I arrive, will I see a doctor right away?
    A. You will be seen by a healthcare professional who will evaluate your condition and decide on the best course of action for you. You may be seen by a nurse, physician, physician assistant, or some other combination of healthcare professionals.

    Q. I don't need to go to the ER or Urgent Care anymore. How do I cancel my reservation?
    A. Call the facility where you made your reservation, and tell them that you are canceling your online check-in reservation.

    Q. I made a reservation, but now I cannot get there on time. Can I adjust my time?
    A. Simply go online and make a new reservation. The system will automatically cancel your old one.

  • St. Francis ED has some of the shortest wait times in the Twin Cities and was recently awarded the 2014 Women’s Choice Award—Best Hospital for Patient Experience in Emergency Care.

    St. Francis Emergency Department (ED), a Level 3 Trauma Center, provides care to patients 24 hours a day, 7 days a week. Caregivers treat over 27,000 adult and pediatric patients annually, providing a critical link to healthcare for our region. Board certified emergency physicians, emergency trained nurses and technicians are supported by full service imaging and laboratory services.

    Our doctors, part of Suburban Emergency Associates, PA, have a proven record for consistent, impressive improvements in patient outcomes, wait times and satisfaction. We also have a wide range of specialists on call, including orthopedic, cardiac, and neurological.

    For all emergencies call 911.

    Contact the St. Francis Emergency Department at 952.428.3000.

    Billing concerns for urgent care or emergency call 1.866.553.9920.

  • Emergency care urgent care

    Urgent Care Facilities

    St. Francis Urgent Care has two convenient locations both backed by the area’s leading hospital. Whether it’s day or night, we are here when it just can’t wait! We provide friendly, professional walk-in medical care for all kinds of urgent (non life-threatening) medical needs. Urgent care provides efficient care for minor problems such as earaches, sore throats, sinus infections, colds, fevers, skin infections, abrasions, simple lacerations and minor fractures. Most major insurance plans are accepted and appointments are never needed.

    St. Francis Campus

    1455 St. Francis Avenue

    Check in at Emergency Room

    Shakopee, MN 55379


    Mon-Fri 5:00 pm — 12:00 am

    Sat-Sun 10:00 am — 12:00 am

    Map | Directions


    8170 Old Carriage Court

    Suite 100

    Shakopee, MN 55379


    Mon-Fri 8:00 am — 8:00 pm

    Sat-Sun 8:00 am — 4:00 pm

    Map | Directions

    When to use Urgent Care vs. the Emergency Room:

    Depending on you or your loved one's condition, an urgent care facility might be more appropriate than going to an emergency room, or it could be the reverse situation. This can be a difficult decision to make, especially when things are happening quickly, which is why we've put together the list below to help guide your decision. If you think you are hare having a medical emergency, call 9-1-1 immediately.


    Chest pain

    Compound fractures (bone visible)

    Ingestion of poison

    Major head injuries

    Major trauma


    Severe burns


    Uncontrollable bleeding

    Difficulty breathing


    Heart attack

    Urgent Care




    Cold, flu, or fever





    Insect bites, bruises, abrasions

    Lacerations (stiches)

    Minor burns



    Sore throat





    Pink eye

    Ear infection

    St. Francis Campus Urgent Care Holiday 2018 Hours

    Note: Southbridge Urgent Care is not open on holidays, with the exception of Christmas Eve and New Year's Eve, when the clinic is open from 8 am to 4 pm.


    Easter Sunday


    Memorial Day


    Independence Day


    Labor Day


    Thanksgiving Day


    Christmas Eve


    Christmas Day


    New Year's Eve


    New Year's Day


    Billing concerns for urgent care and emergency department on the St. Francis Regional Medical Center campus, please call 1-866-553-9920.

    Billing concerns for urgent care at our Southbridge location, please call 612-262-9000.

  • St. Francis Express Care offers daytime, evening and weekend hours for treatment of common illnesses and minor medical conditions. Please note that our Express Care clinics can only care for patients 18 months and older.

    Providers see patients in the order they arrive; no appointment is necessary. While Express Care is a convenient solution for patients and families, it should not be a substitute for having a primary care provider.

    Locations and Hours of Operation

    St. Francis Express Care-Shakopee
    Shakopee Hy-Vee
    1451 Adams St. S, Shakopee
    Phone number: 952-428-4200 
    Fax number: 952-428-4209

    Coming Soon: St. Francis Express Care-Savage
    Savage Hy-Vee
    6150 Egan Dr., Savage
    Phone number: 952-428-3370 
    Fax number: 952-428-3371

    Hours of Operation:
    8 a.m.-8 p.m., Monday-Friday
    9 a.m.-5 p.m., Saturday-Sunday
    Clinic closed from 1-1:30 p.m. daily

    Conditions that can be treated include but aren't limited to:

    • Minor illnesses: strep, cold or cough, flu-like symptoms, allergies, ear pain, mono, pink eye, sinus pain, urinary tract infection, fever and eye irritation.
    • Minor injuries: minor burns, insect bites, splinter removal, bruises/minor abrasions, wound checks, sprains and strains and stitch or staple removal.
    • Skin treatments: lice, impetigo, rash, ringworm, skin infections, styes, cold and canker sores, warts, poison ivy, scabies, shingles, eczema and hives.
    • Wellness, tests and screenings: sports physicals, college physicals, motion sickness prevention, camp physicals, ear wax removal and free blood pressure checks.
    • Labs and procedures: mono, rapid influenza, strep, pregnancy urine test, blood glucose and urinalysis.
    • Vaccines and injections: flu, hepatitis A and B, HPV, IPV (Polio), meningitis, MMR, PPSV (pneumonia), shingles, Tdap, TD, Dtap and HIB.

    Conditions that cannot be treated include:

    • Severe abdominal, chest or pelvic pain
    • Lacerations requiring stitches
    • Fever higher than 103 degrees
    • Broken nose or facial fractures
    • Eye injuries (chemical, foreign body)
    • Fractures or dislocations
    • Severe headache or head trauma
    • Any trauma following a motor vehicle accident
    • Pregnancy related problems
    • Mental health complaints