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Quality of Care

Quality of Care

  • Patient Care
  • Patient Safety
  • Concerns, Compliments or Complaints
  • Recognition
  • Patient Care in the Hospital

    Patient careDelivering the best care to every patient is central to everything we do. We make every effort to keep patients safe and provide the best experience possible, and have since 1938.

    Use the link below to see how our patients rate their experience of our care.

    Compare Our Care

    As part of the Minnesota Hospital Quality Partnership, we report on how well we are doing with the quality of care we provide. Choose the hospital and condition to find out how well we perform with heart failure, heart attack, surgical care and pneumonia. Learn more about the quality of our patient care at Minnesota Hospital Quality Report or at Hospital Compare.

    The Centers for Medicare and Medicaid also measures and reports hospital outcomes on Hospital Compare: hospitalcompare.hhs.gov.

  • Patient Safety in the Hospital

    PatientsafetyPatient safety is a cornerstone to our quality care. We have teams dedicated to leading these efforts so we can provide you with the best care possible.

    Every team member (including physicians, nurses, family members and patients) must do everything possible to keep our patients safe. Learn how you can be a part of our patient safety efforts:

  • ConcernsPatients are our partners in our efforts to improve. Please let us know what went well with your care and what we can do better.

    If you feel the services we have provided have in any way compromised patient safety or not met accepted quality of care standards, please contact our patient representative office at 952.428.3100.

    The Joint Commission helps ensure and monitor the quality and safety of patient care. St. Francis Regional Medical Center is accredited through The Joint Commission.

    If you do not feel these concerns have been adequately addressed after contacting our patient representative office, please feel free to contact The Joint Commission by phone at 800.994.6610 or via email at complaint@jointcommission.org.

    You can also write to the Joint Commission at:

    Office of Quality Monitoring
    Joint Commission on Accreditation of Healthcare Organizations
    One Renaissance Boulevard
    Oakbrook Terrace, IL 60181

    Patient Privacy

    An important part of providing quality care and ensuring patient satisfaction is protecting patient privacy. To learn more about the rules we follow when handling your health information, view our patient privacy notices at allinahealth.org/Customer-Service/Patient-privacy-and-rights.

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  • Accreditation & Certifications

    • Acute Stroke-Ready Hospital Designation, State of Minnesota

    • Bariatric Surgery Accreditation: Low Acuity Center, Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program

    • Commission on Cancer Accreditation, American College of Surgeons

    • Cardiac Rehab Program Certification, American Association of Cardiovascular and Pulmonary Rehabilitation

    • Diabetes Self-Management Education Program Certification, American Diabetes Association

    • Diagnostics: CT Scan, MRI, Ultrasound General and Breast, Mammography, Nuclear Medicine, Echo Accreditation, American College of Radiology

    • Hospital Accreditation, The Joint Commission

    • Laboratory Accreditation, College of American Pathologists

    • Level III Trauma Center Designation, State of Minnesota

    • Pulmonary Rehab Program Certification, American Association of Cardiovascular and Pulmonary Rehabilitation

    • Sleep Center Accreditation, American Academy of Sleep Medicine



    Awards & Recognition

    • Top 150 Workplace, Star Tribune, 2012-present

    • Leapfrog Group Grade "A" Hospital Safety, 2012-2018

    • Women's Choice Award for Breast Cancer, Orthopedics, Emergency Care and Patient Safety, 2018

    • Outstanding Achievement Award, Commission on Cancer/American College of Surgeons, 2017

    • Quality Award for Overall Hospital, Surgical, Gall Bladder Removal, Joint Replacement and Orthopedic Surgery Care, CareChex, 2016

    • Outstanding Achievement Award, Commission on Cancer/American College of Surgeons, 2015

    • Top 100 Hospitals Award, Truven, 2015

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