Delivering the best care to every patient is central to everything we do. We make every effort to keep patients safe and provide the best experience possible, and have since 1938.
Use the link below to see how our patients rate their experience of our care.
As part of the Minnesota Hospital Quality Partnership, we report on how well we are doing with the quality of care we provide. Choose the hospital and condition to find out how well we perform with heart failure, heart attack, surgical care and pneumonia. Learn more about the quality of our patient care at Minnesota Hospital Quality Report or at Hospital Compare.
The Centers for Medicare and Medicaid also measures and reports hospital outcomes on Hospital Compare: hospitalcompare.hhs.gov.
Patient safety is a cornerstone to our quality care. We have teams dedicated to leading these efforts so we can provide you with the best care possible.
Every team member (including physicians, nurses, family members and patients) must do everything possible to keep our patients safe. Learn how you can be a part of our patient safety efforts:
We're proud of our compassionate staff and the exemplary patient experience they provide. If you you would like to pass on your compliments to our staff, please email AskStFrancis@allina.com and your kind words will be distributed to the correct leaders and staff.
Patients are our partners in our efforts to improve. Please let us know what went well with your care and what we can do better.
If you feel the services we have provided have in any way compromised patient safety or not met accepted quality of care standards, please contact our patient care liaison at 952.428.3100.
The Joint Commission helps ensure and monitor the quality and safety of patient care. St. Francis Regional Medical Center is accredited through The Joint Commission.
If you do not feel these concerns have been adequately addressed after contacting our patient representative office, please feel free to contact The Joint Commission by phone at 800.994.6610 or via email at firstname.lastname@example.org.
You can also write to the Joint Commission at:
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
An important part of providing quality care and ensuring patient satisfaction is protecting patient privacy. To learn more about the rules we follow when handling your health information, view our patient privacy notices at allinahealth.org/Customer-Service/Patient-privacy-and-rights.Back to top
Acute Stroke-Ready Hospital Designation, State of Minnesota
Commission on Cancer Accreditation, American College of Surgeons
Cardiac Rehab Program Certification, American Association of Cardiovascular and Pulmonary Rehabilitation
Diagnostics: CT Scan, MRI, Ultrasound General and Breast, Mammography, Nuclear Medicine, Echo Accreditation, American College of Radiology
Hospital Accreditation, The Joint Commission
Laboratory Accreditation, College of American Pathologists
Level III Trauma Center Designation, State of Minnesota
Pulmonary Rehab Program Certification, American Association of Cardiovascular and Pulmonary Rehabilitation
Sleep Center Accreditation, American Academy of Sleep Medicine
Top 150 Workplace, Star Tribune, 2012-2018
Women's Choice Award for Breast Cancer, Orthopedics, Emergency Care and Patient Safety, 2018
Outstanding Achievement Award, Commission on Cancer/American College of Surgeons, 2017
Quality Award for Overall Hospital, Surgical, Gall Bladder Removal, Joint Replacement and Orthopedic Surgery Care, CareChex, 2016
Outstanding Achievement Award, Commission on Cancer/American College of Surgeons, 2015
Top 100 Hospitals Award, Truven, 2015