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Quality of Care

Quality of Care

  • Patient Care
  • Patient Safety
  • Concerns, Compliments or Complaints
  • Awards
  • Patient Care in the Hospital

    Patient careDelivering the best care to every patient is central to everything we do. We make every effort to keep patients safe and provide the best experience possible, and have since 1938.

    Use the link below to see how our patients rate their experience of our care. 

    Compare Our Care

    As part of the Minnesota Hospital Quality Partnership, we report on how well we are doing with the quality of care we provide. Choose the hospital and condition to find out how well we perform with heart failure, heart attack, surgical care and pneumonia. Learn more about the quality of our patient care at Minnesota Hospital Quality Report or at Hospital Compare.

    The Centers for Medicare and Medicaid also measures and reports hospital outcomes on Hospital Compare: hospitalcompare.hhs.gov.

  • Patient Safety in the Hospital

    PatientsafetyPatient safety is a cornerstone to our quality care. We have teams dedicated to leading these efforts so we can provide you with the best care possible.

    Every team member (including physicians, nurses, family members and patients) must do everything possible to keep our patients safe. Learn how you can be a part of our patient safety efforts:

  • ConcernsPatients are our partners in our efforts to improve. Please let us know what went well with your care and what we can do better.

    If you feel the services we have provided have in any way compromised patient safety or not met accepted quality of care standards, please contact our patient representative office at 952.428.3100.

    The Joint Commission helps ensure and monitor the quality and safety of patient care. St. Francis Regional Medical Center is accredited through The Joint Commission.

    If you do not feel these concerns have been adequately addressed after contacting our patient representative office, please feel free to contact The Joint Commission by phone at 800.994.6610 or via email at complaint@jointcommission.org.

    You can also write to the Joint Commission at:

    Office of Quality Monitoring
    Joint Commission on Accreditation of Healthcare Organizations
    One Renaissance Boulevard
    Oakbrook Terrace, IL 60181

    Patient Privacy

    An important part of providing quality care and ensuring patient satisfaction is protecting patient privacy. To learn more about the rules we follow when handling your health information, view our patient privacy notices at allinahealth.org/Customer-Service/Patient-privacy-and-rights.

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  • Awards & Recognition

    AwardsSome of our efforts to continuously improve have been recognized and given awards:

    • View our 2018 Honors and Awards list.
    • One of the Nation's Top 100 Hospitals by Truven Health Analytics.
    • Winner of the Minnesota Hospital Association (MHA) Patient Safety Excellence Award. St. Francis was the first Allina Health hospital to win all 5 of the MHA's patient safety awards.
    • 2017 Commission on Cancer/American College of Surgeons Outstanding Achievement Award.
    • 2017 Healthgrades Patient Experience Award (for the fifth consecutive year). 
    • Selected as 2018 national award winner for "Best Hospitals" Women's Choice Award for Patient Safety and Orthopedics.
    • In 2017 Earned “A” grade for hospital safety from Leapfrog Group, a nonprofit organization that assesses hospitals based on a variety of safety factors. St. Francis is the only hospital in Minnesota - and one of only 59 hospitals nationwide - to have earned straight A's from Leapfrog since 2012.
    • Star Tribune Top 150 Workplaces 2013-2017 Award. Selected as a recipient in the large business category. The award recognizes the most progressive companies in Minnesota based on employee opinions about organizational health, job expectations and employee engagement.
    • 2011–2017 Valley Rehab Services Star Tribune Top 150 Workplaces Award. Selected as a recipient in the small business category.
    • 2016 Bob Killeen Award by the Dakota Scott Workforce Development Board. The award recognizes companies for their quality practices.
    • International Board Certified Lactation Consultants Award. Recognizes hospitals for excellence in lactation care for activities that help protect, promote and support breastfeeding.
    • March of Dimes Early Election Delivery Recognition. Recognizes hospitals for reducing nonmedically indicated deliveries before 39 weeks gestational age.
    • 2017 winner of Southwest News Media's "Best of the Best" readers' choice award for Best Hospital.
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