CURRENT STATUS: To protect the health and safety of our patients and care teams, Allina Health has updated our visitor guidelines. As we continue to monitor the spread of COVID-19, the visitor guidelines will be updated as needed to help keep patients, staff and you safe. Check back often for the most current guidelines. More information and any exceptions to these updated guidelines are explained below.
From 8 a.m. to 8 p.m., one visitor for each patient will be allowed each day. Any variations to the following list of exceptions must be approved by the supervisor.
One support person is allowed. This includes triage, labor, delivery and post-partum areas. In addition to one support person, a certified doula will be allowed for support only during labor and delivery. Learn more about the birth center support person guidelines.
Newborns: No visitors other than two parents, guardians, primary caretakers, or intended parents in surrogate birth. Exceptions will be considered for compassionate care.
Compassionate care exceptions are made for patients who:
Case-by-case exceptions are made with the clinical team, patient care manager, house supervisor, or all. Consideration may be given to patients who have extended length of stays.
No visitors are allowed for patients receiving mental health care. The following are the exceptions to this guideline as conditions allow:
A caregiver may need to help when a patient is ready to go home. Discharge planning is important to maintain patient safety.
If you qualify for a visitor exception, these guidelines must be followed:
Visitors under the age of 18 will only be allowed if a compassionate exception has been granted.
It is difficult when a loved a family member or friend is in the hospital and you are not able to visit them. During these difficult times, the support you can provide will look different, but this is important to help keep everyone safe.
Tips for staying connected with a family member or friend when they are in the hospital:
Take advantage of virtual communication tools as explained in How to Contact a Patient in the Hospital.
Allina Health’s patient video conferencing service, Care to Connect, allows you to connect remotely with your family member or friend via video if they don’t have or are unable to use their own internet-enabled device.
For more information from Allina Health, click here.
Maps and Directions
During the COVID-19 pandemic, St. Francis is taking special precautions to ensure the safety of our patients and staff. If you have a procedure scheduled at St. Francis, you can read more about what to expect here.
We encourage all patients to preregister for scheduled services to ensure a quicker check-in process.
Note: Please preregister at least 1 full business day before your appointment. If your appointment is less than 1 full business day away, preregister via phone with St. Francis Patient Registration at 952.428.2500.
To preregister online, simply fill out the form below, and make sure all of the required fields noted with an asterisk (*) are completed before submitting your registration.
This site uses a secure server to encrypt all your personal information and protect your confidentiality and privacy. Upon check-in at St. Francis, you will receive information regarding your rights to privacy and our commitment to honoring them.
You are the most important team member in your care. Be your own advocate, and be involved. Use the resources below to learn more about speaking up for your care.
At Your Request—Room Serving Dining is designed with your satisfaction in mind. Please review the menu to choose the foods you would like to order. Place your order by dialing 83663 (or 952.428.3663 from outside the hospital) anytime between 6:30 a.m. and 6:30 p.m.
If you are on a special or modified diet, some food items may not be appropriate for your diet. Our room service operators can assist you with your order.
Guests can also order room service dining for $7.99. This includes 1 entrée, 2 side dishes, 1 dessert and a beverage. Debit or credit card payment only (Visa, MasterCard, Discover and American Express accepted).
Please allow 45 minutes for your order to be delivered.
The cafeteria is open:
There are a variety of nearby hotels, many of which offer a discount rate if you mention St Francis. View Shakopee hotel accommodations.
There are many retail options located near the hospital for any needs that may come up while you are here. There are also a variety of restaurants in the area.