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Patients & Visitors

Patients & Visitors

  • Overview
  • Preparing for Your Stay
  • Food Services
  • Nearby Amenities
  • As we continue to monitor the spread of COVID-19, we will update our visitor guidelines as needed to help keep patients, staff and you safe. Check back often for the most current guidelines.

    Our current visitor status is YELLOW. Review the most current visitor status information here.

    General guidelines (Revised September 15, 2021)

    Visitors, when allowed, must follow these general guidelines in all settings:

    • You will be screened for COVID-19 symptoms and must pass the screening in order to be allowed to visit or accompany a patient.

      • If you leave the building, you must show your screening sticker and you may be asked to be re-screened to re-enter.

    • You must wear a mask (regardless of vaccination status), visitor badge and screening sticker at all times.

    • You may be asked to wear additional personal protective equipment (PPE).

    • You must follow all additional protocols requested by staff to include but not limited to: hand hygiene, physical distancing, stepping outside room or waiting room as needed and anything else requested by staff. If the waiting room is full, visitors may be asked to wait outside the building.

      • Hand sanitizer is located at all building entrances and on patient care units.

    • Children ages 5-17, when allowed to visit, must be from the same household as the patient.

    • No children under age 5 may visit with some exceptions (check with your location). Compassionate care exceptions may apply.

    Additional guidelines may apply for varying departments.

    For complete visitor guidelines per hospital policy, including COVID-19 patients, Emergency Department, Family Birthplace and newborns, patient discharge and more, click here.

    Maps and Directions

  • COVID-19: What to expect in the hospital

    During the COVID-19 pandemic, St. Francis is taking special precautions to ensure the safety of our patients and staff. If you have a procedure scheduled at St. Francis, you can read more about what to expect here.


    We encourage all patients to preregister for scheduled services to ensure a quicker check-in process.

    Note: Please preregister at least 1 full business day before your appointment. If your appointment is less than 1 full business day away, preregister via phone with St. Francis Patient Registration at 952.428.2500.

    To preregister online, simply fill out the form below, and make sure all of the required fields noted with an asterisk (*) are completed before submitting your registration.

    This site uses a secure server to encrypt all your personal information and protect your confidentiality and privacy. Upon check-in at St. Francis, you will receive information regarding your rights to privacy and our commitment to honoring them.

    Preregister here

    Be Your Own Advocate

    You are the most important team member in your care. Be your own advocate, and be involved. Use the resources below to learn more about speaking up for your care.

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  • At Your Request—Room Service Dining

    Food servicesAt Your Request—Room Serving Dining is designed with your satisfaction in mind. Please review the menu to choose the foods you would like to order. Place your order by dialing 83663 (or 952.428.3663 from outside the hospital) anytime between 6:30 a.m. and 6:30 p.m.

    If you are on a special or modified diet, some food items may not be appropriate for your diet. Our room service operators can assist you with your order.

    Guests can also order room service dining for $7.99. This includes 1 entrée, 2 side dishes, 1 dessert and a beverage. Debit or credit card payment only (Visa, MasterCard, Discover and American Express accepted).

    Please allow 45 minutes for your order to be delivered.

    Legacy Café

    The cafeteria is open:

    • Monday through Friday, 7 to 10 a.m.; 11 a.m. to 2 p.m.; 4:30 to 7 p.m.
    • Saturday and Sunday, 7 to 10 a.m.; 11 a.m. to 2 p.m.; 4:30 to 7 p.m.
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  • Nearyby amenitiesThere are a variety of nearby hotels, many of which offer a discount rate if you mention St Francis. View Shakopee hotel accommodations.

    There are many retail options located near the hospital for any needs that may come up while you are here. There are also a variety of restaurants in the area.