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Patients & Visitors

Patients & Visitors

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  • CURRENT STATUS: Revised June 24, 2021 As we continue to monitor the spread of COVID-19, we will update our visitor guidelines as needed to help keep patients, staff and you safe. Check back often for the most current guidelines. More information and any exceptions to these updated guidelines are explained below.

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    General guidelines

    Visitors must follow these general guidelines in all settings:

    • You will be screened for COVID-19 symptoms and must pass the screening in order to be allowed to visit or accompany a patient.

      • If you leave the building, you must show your screening sticker and you may be asked to be re-screened to re-enter.

    • You must wear a mask, visitor badge, and screening sticker at all times.

    • You may be asked to wear additional personal protective equipment (PPE).

    • You must follow all additional protocols requested by staff to include but not limited to: hand hygiene, physical distancing, stepping outside room or waiting room as needed and anything else requested by staff.

      • Hand sanitizer is located at all building entrances and on patient care units.

    • Children ages 5-17 must be from the same household as the patient, in order to visit.

    • No children under age 5 may visit with some exceptions (check with your location). Compassionate care exceptions may apply.

    These are the guidelines for visitors in different settings:

    Additional guidelines specifically for COVID-19 patients

    • Visitors are not allowed, except in the following circumstances:

      • Compassionate care exceptions (see compassionate care exceptions accordion below)

      • Patients who require assistance due to underlying impairment or disability

      • Patients under the age of 18

      • Laboring mothers

        • One support person is allowed per maternal patient stay. This includes triage, labor, delivery, and post-partum areas.

        • Ante-partum patients may have one visitor. This visitor must stay in the room the entire time and may not come and go from the hospital.

      • When infection prevention clearance criteria have been met

    • Additional protocols as requested by staff must be followed.

    Compassionate care exceptions

    Compassionate care exceptions may be used for patients who:

    • are actively dying

    • have a sudden decline in medical condition

    • are having surgery

    Case-by-case exceptions are made with the clinical team, patient care manager, house supervisor or all. Consideration may be given to patients who have extended length of stays.

    Spiritual care

    Patients may have one clergy or community clergy member visitor in addition to other visitors listed in these exceptions.

    Outpatient (Same-day treatment, surgery or procedure)

    • Adult patients: One visitor is allowed before a patient’s surgery and can return after the surgery. The visitor can wait in the waiting room or the patient’s room (if available).

      • If the waiting room is full, visitors may be asked to wait outside the building.

    • Pediatric patients: Two parents or legal guardians may visit before and after surgery. Visitors can wait in the waiting room or the patient’s room (if available).

    Inpatient (hospital stay for treatment, surgery or a procedure)

    Visiting hours are 8 a.m. to 8 p.m.

    • Adult patients: Open to visitors

    • Pediatric patients: Two parents/guardians will be allowed per patient. Parents or legal guardians may stay overnight according to usual policy.

    Emergency Department (ED)

    • Adult patients: One visitor for each patient is allowed.

    • Pediatric patients: Two parents or legal guardians will be allowed per patient.

    Labor and delivery, and newborns

    • Two support people are allowed per patient. This includes triage, labor and delivery.

      • Ante-partum and post-partum areas can include up to two minors in addition to the two support people. (Minors visiting hours are 8 a.m. –, no overnight stays.)

    • In addition to two support people, trained doulas will be permitted for support during labor and delivery

    • Newborns: Two legal parents or primary caretakers may visit.

    For family and friends

    It is difficult when a loved a family member or friend is in the hospital and you are not able to visit them. During these difficult times, the support you can provide will look different, but this is important to help keep everyone safe.

    Tips for staying connected with a family member or friend when they are in the hospital:

    Take advantage of virtual communication tools as explained in How to Contact a Patient in the Hospital.

    Other tips:

    • Designate a family spokesperson to serve as the link between the person in the hospital, health care providers, and family, friends and loved ones.
    • Ask if the family spokesperson can call the hospital each day for an update to pass along. Ask the hospital what time would be best for a daily phone call.
    • Leave the family spokesperson's phone number with the hospital staff in the event your family member or friend has a change in condition.
    • Consider using internet-based social media applications like CaringBridge or Facebook to provide timely updates to others.

    Allina Health’s patient video conferencing service, Care to Connect, allows you to connect remotely with your family member or friend via video if they don’t have or are unable to use their own internet-enabled device.

    For more information from Allina Health, click here.

    Maps and Directions

  • COVID-19: What to expect in the hospital

    During the COVID-19 pandemic, St. Francis is taking special precautions to ensure the safety of our patients and staff. If you have a procedure scheduled at St. Francis, you can read more about what to expect here.


    We encourage all patients to preregister for scheduled services to ensure a quicker check-in process.

    Note: Please preregister at least 1 full business day before your appointment. If your appointment is less than 1 full business day away, preregister via phone with St. Francis Patient Registration at 952.428.2500.

    To preregister online, simply fill out the form below, and make sure all of the required fields noted with an asterisk (*) are completed before submitting your registration.

    This site uses a secure server to encrypt all your personal information and protect your confidentiality and privacy. Upon check-in at St. Francis, you will receive information regarding your rights to privacy and our commitment to honoring them.

    Preregister here

    Be Your Own Advocate

    You are the most important team member in your care. Be your own advocate, and be involved. Use the resources below to learn more about speaking up for your care.

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  • At Your Request—Room Service Dining

    Food servicesAt Your Request—Room Serving Dining is designed with your satisfaction in mind. Please review the menu to choose the foods you would like to order. Place your order by dialing 83663 (or 952.428.3663 from outside the hospital) anytime between 6:30 a.m. and 6:30 p.m.

    If you are on a special or modified diet, some food items may not be appropriate for your diet. Our room service operators can assist you with your order.

    Guests can also order room service dining for $7.99. This includes 1 entrée, 2 side dishes, 1 dessert and a beverage. Debit or credit card payment only (Visa, MasterCard, Discover and American Express accepted).

    Please allow 45 minutes for your order to be delivered.

    Legacy Café

    The cafeteria is open:

    • Monday through Friday, 7 to 10 a.m.; 11 a.m. to 2 p.m.; 4:30 to 7 p.m.
    • Saturday and Sunday, 7 to 10 a.m.; 11 a.m. to 2 p.m.; 4:30 to 7 p.m.
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  • Nearyby amenitiesThere are a variety of nearby hotels, many of which offer a discount rate if you mention St Francis. View Shakopee hotel accommodations.

    There are many retail options located near the hospital for any needs that may come up while you are here. There are also a variety of restaurants in the area.