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Patients & Visitors

Patients & Visitors

  • Overview
  • Preparing for Your Stay
  • Food Services
  • Nearby Amenities
  • January 7 Update: To protect the health and safety of our patients and care teams, Allina Health has updated our visitor guidelines. As we continue to monitor the spread of COVID-19, the visitor guidelines will be updated as needed to help keep patients, staff and you safe. Check back often for the most current guidelines. More information and any exceptions to these updated guidelines are explained below.

    ONE visitor per patient, per day, is allowed when St. Francis' visitor status is YELLOW.

    Inpatient (hospital stay for treatment, surgery or a procedure)

    Yellow Status:

    From 8 a.m. to 8 p.m., one visitor for each patient will be allowed each day. Any variations to the following list of exceptions must be approved by the supervisor.

    • Adult patients: One visitor is allowed before a patient’s surgery and can return after the surgery. The visitor can wait in the waiting room or the patient’s room (if available).
      • If the waiting room is full, visitors may be asked to wait outside the building.
    • Pediatric patients: Two parents or legal guardians for each patient will be allowed in the room. Parents or legal guardians may stay overnight according to the usual policy.

    Outpatient (Same-day treatment, surgery or procedure)

    Yellow status:

    • Adult patients: One visitor is allowed before a patient’s surgery and can return after the surgery. The visitor can wait in the waiting room or the patient’s room (if available).
      • If the waiting room is full, visitors may be asked to wait outside the building.
    • Pediatric patients: Two parents or legal guardians may visit before and after surgery. Visitors can wait in the waiting room or the patient’s room (if available).

    Emergency Department (ED)

    Yellow status:

    • One visitor for each patient is allowed.
    • Pediatric patients may have two visitors (parents or legal guardians).
    • If the waiting room is full, visitors may be asked to wait outside the building.

    Labor and delivery, and newborns

    Yellow status:

    One support person is allowed. This includes triage, labor, delivery and post-partum areas. In addition to one support person, a certified doula will be allowed for support only during labor and delivery. Learn more about the birth center support person guidelines.

    Newborns: No visitors other than two parents, guardians, primary caretakers, or intended parents in surrogate birth. Exceptions will be considered for compassionate care.

    Compassionate care exceptions

    Yellow status:

    Compassionate care exceptions are made for patients who:

    • are actively dying
    • have sudden decline in medical condition
    • are having surgery

    Case-by-case exceptions are made with the clinical team, patient care manager, house supervisor, or all. Consideration may be given to patients who have extended length of stays.

    Mental health care

    Yellow status:

    No visitors are allowed for patients receiving mental health care. The following are the exceptions to this guideline as conditions allow:

    • Child and adolescent patients: Two parents or legal guardians will be allowed.
    • Adult geriatric-psychiatry patients: One legal guardian will be allowed.
    • Patients who require help due to an impairment or disability: One legal guardian will be allowed.

    Discharge planning (leaving the hospital)

    Yellow status:

    A caregiver may need to help when a patient is ready to go home. Discharge planning is important to maintain patient safety.

    • One visitor for each patient is allowed to help with the discharge process.
    • The patient care manager or designee can help decide which caregiver can visit and when is the best time for the visit.
    • In most cases, discharge planning happens on the day the patient is going home.

    Visitor guidelines (for limited exceptions)

    If you qualify for a visitor exception, these guidelines must be followed:

    • You will be screened for symptoms of COVID-19 and must pass the screening to visit a patient. If you leave the building you must show your screening sticker or be re-screened to re-enter.
    • You must wear a mask, visitor badge and screening sticker at all times during your visit.
    • You must have good hand hygiene and practice physical distancing during the visit. Hand sanitizer is located at all building entrances and on patient care units.
    • If the waiting room is full, you may be asked to wait outside the building.
    • You should visit only the patient’s room and avoid other areas. You may be asked to step out of the room during an exam or treatment.

    Visitors under the age of 18 will only be allowed if a compassionate exception has been granted.

    For family and friends

    It is difficult when a loved a family member or friend is in the hospital and you are not able to visit them. During these difficult times, the support you can provide will look different, but this is important to help keep everyone safe.

    Tips for staying connected with a family member or friend when they are in the hospital:

    Take advantage of virtual communication tools as explained in How to Contact a Patient in the Hospital.

    Other tips:

    • Designate a family spokesperson to serve as the link between the person in the hospital, health care providers, and family, friends and loved ones.
    • Ask if the family spokesperson can call the hospital each day for an update to pass along. Ask the hospital what time would be best for a daily phone call.
    • Leave the family spokesperson's phone number with the hospital staff in the event your family member or friend has a change in condition.
    • Consider using internet-based social media applications like CaringBridge or Facebook to provide timely updates to others.

    Allina Health’s patient video conferencing service, Care to Connect, allows you to connect remotely with your family member or friend via video if they don’t have or are unable to use their own internet-enabled device.

    For more information from Allina Health, click here.

    Maps and Directions

  • COVID-19: What to expect in the hospital

    During the COVID-19 pandemic, St. Francis is taking special precautions to ensure the safety of our patients and staff. If you have a procedure scheduled at St. Francis, you can read more about what to expect here.


    We encourage all patients to preregister for scheduled services to ensure a quicker check-in process.

    Note: Please preregister at least 1 full business day before your appointment. If your appointment is less than 1 full business day away, preregister via phone with St. Francis Patient Registration at 952.428.2500.

    To preregister online, simply fill out the form below, and make sure all of the required fields noted with an asterisk (*) are completed before submitting your registration.

    This site uses a secure server to encrypt all your personal information and protect your confidentiality and privacy. Upon check-in at St. Francis, you will receive information regarding your rights to privacy and our commitment to honoring them.

    Preregister here

    Be Your Own Advocate

    You are the most important team member in your care. Be your own advocate, and be involved. Use the resources below to learn more about speaking up for your care.

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  • At Your Request—Room Service Dining

    Food servicesAt Your Request—Room Serving Dining is designed with your satisfaction in mind. Please review the menu to choose the foods you would like to order. Place your order by dialing 83663 (or 952.428.3663 from outside the hospital) anytime between 6:30 a.m. and 6:30 p.m.

    If you are on a special or modified diet, some food items may not be appropriate for your diet. Our room service operators can assist you with your order.

    Guests can also order room service dining for $7.99. This includes 1 entrée, 2 side dishes, 1 dessert and a beverage. Debit or credit card payment only (Visa, MasterCard, Discover and American Express accepted).

    Please allow 45 minutes for your order to be delivered.

    Legacy Café

    The cafeteria is open:

    • Monday through Friday, 7 a.m. to 7 p.m.
    • Saturday and Sunday, 7 a.m. to 2 p.m. and 4:45 to 7 p.m.

    The grill and entrée stations are open daily from:

    • 7 to 10 a.m. for breakfast
    • 11 a.m. to 2 p.m. for lunch
    • 4:45 to 7 p.m. for dinner
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  • Nearyby amenitiesThere are a variety of nearby hotels, many of which offer a discount rate if you mention St Francis. View Shakopee hotel accommodations.

    There are many retail options located near the hospital for any needs that may come up while you are here. There are also a variety of restaurants in the area.