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COVID-19 update: Get the latest information on vaccines, testing and visitor policies in our COVID-19 resource center.

Patient care liaison

Patients are our partners in our efforts to improve. Please let us know what went well with your care and what we can do better.

We're proud of our compassionate staff and the exemplary patient experience they provide. If you would like to pass on your compliments to our staff, please email askstfrancis@allina.com and your kind words will be distributed to the correct leaders and staff.

If you feel the services we have provided have in any way compromised patient safety or have not met accepted quality of care standards, please contact our patient care liaison at 952.428.3100.

The Joint Commission helps ensure and monitor the quality and safety of patient care. St. Francis Regional Medical Center is accredited through The Joint Commission. If you do not feel your concerns have been adequately addressed after contacting our patient representative office, please feel free to contact The Joint Commission by phone at 800.994.6610 or via email at complaint@jointcommission.org.

You can also write to The Joint Commission at:

Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Patient privacy

An important part of providing quality care and ensuring patient satisfaction is protecting patient privacy. Learn more about the rules we follow when handling your health information, or to view our patient privacy notices.